Frequently Asked Questions (FAQs)
What materials are Bita Salamat Pariya products made from?
All Bita Salamat Pariya products are made from medical-grade PVC, which complies with international standards for health and safety.
How can I ensure the authenticity and quality of Bita Salamat Pariya products?
Our products are tested by accredited laboratories and hold quality certifications ISO 13485 and ISO 9001, which guarantee their quality and safety.
Are Bita Salamat Pariya products sterilized?
Yes, all our products are sterilized using ethylene oxide gas, which is one of the safest sterilization methods in the world.
How can I choose the right size for a product (such as a suction tube or catheter)?
Sizing information for products is provided in the descriptions of each item. Additionally, you can contact our consulting team for guidance on selecting the appropriate size.
Can Bita Salamat Pariya products be returned or exchanged?
Yes, if there is an issue with the quality or the product does not match the specified details, you can contact support and request a return or exchange of the product.
Is it possible to receive consultation before purchasing?
Yes, our support and consulting team is ready to assist you in selecting the right products before making a purchase.
Do Bita Salamat Pariya products have an expiration date?
Yes, all our products have a specified expiration date printed on the packaging. This information helps ensure safe and timely use of the products.
Are Bita Salamat Pariya products suitable for home use?
Some of our products, such as Nelaton catheters and feeding tubes, are designed in such a way that they can be used at home easily and with the guidance of a doctor.
How can I contact the after-sales service department?
You can contact the after-sales service team through the contact form on the website, email info@beternes.com or the company’s contact numbers.